Teleservices
PRISM provides our clients with comprehensive teleservices delivered by a professional staff of Representatives using state-of-the-art communications technology, information management and telecommunications equipment, all tightly integrated into our in-house CRM system.
PRISM's teleservices (sales lead generation, telesales & inside sales, market research and customer care) are both reactive and proactive, and delivered as a seamless extension of our Clients sales & marketing teams.
The Teleservices Model Includes:
  • Inbound component (re-active)
  • Outbound component (pro-active)
  • High capacity PBX telephone system
  • Trained professional Representatives
  • Call Guide designed to meet program goals
  • Dedicated Toll-free telephone numbers
  • Web Linkage & Integration - Reports, Metrics, Dashboards
  • Customer Relationship Management (CRM) Database
  • Customized & Client-focused program setup
  • Interactive & Conversational approach - Quality focus