TeleServices includes all of PRISM Marketing’s capabilities in areas requiring a re-active and/or pro-active calling approach – Telemarketing, TeleSales, Market Research, Customer Care, etc. Using state-of-the-art communications technology, information management and telecommunications equipment, all tightly integrated into our in-house CRM system, PRISM offers our clients the following components as part of our TeleServices Service Model:
 
  • Inbound Re-active Component
  • Outbound Pro-active Component
  • Dedicated Toll Free Telephone Numbers
      • Exclusive To The Client
      • Totally Seamless To The Customer
      • Customized Greetings And Voice Mails
  • High Capacity PBX Telephone System
      • Automatic Call Distribution (ACD) Features
      • Hunt Groups
      • Voice Response Unit (VRU) / Interactive Voice Response (IVR)
      • Direct Number Inward System (DNIS)
  • Customer Relationship Management (CRM) – Customizable & Integrated
  • Computer Telephony Integration (CTI) Capability
  • Call Guide Design & Development
      • Designed to be Closed-Ended for easier Data Analysis
      • Designed to be Interactive Call Guides for Natural Flow and 2-Way Conversation