Interactive Voice Response Solutions
PRISM Marketing provides enhanced Teleservices Automation capabilities with our Interactive Voice Response (IVR) System. The system allows for both Inbound/Re-active as well as Outbound/Pro-active capabilities for customized services that prompt callers with specific instructions, gather input, and transfer callers to live operators when needed.
IVR solutions are increasingly used to handle these calls to deliver or gather information for market surveys, customer care, product inquiries, or for inbound call overflow during peak times.
PRISM's IVR System is capable of handling more than 35,000 calls per day based on an average call length of 3 minutes.